Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the services provided by Peak Group, part of Peak Group. By engaging our services, you agree to comply with and be bound by these Terms. Please read them carefully before working with us.

2. Services Provided

Peak Group and its practices provide professional business services, which may include company formation and setup, accounting and bookkeeping, corporate tax and VAT, HR and payroll, advisory, and the design and development of websites, apps, and software. The specific services we provide to you are those set out in your engagement letter or proposal. Any service not expressly agreed in writing is outside the scope of our work.

3. Client Responsibilities

As a client, you agree to provide accurate, complete, and timely information so that we can perform our services effectively. You are also responsible for responding promptly to our communications and requests, and for assisting in the preparation of any deliverables or reports where needed.

4. Payment Terms

• Fees: Our fees are based on the scope of services agreed upon, and may be charged on a fixed-fee, hourly, or retainer basis as set out in your engagement letter or proposal.
• Invoices: We issue invoices for the services rendered. Payment is due within the time frame stated on the invoice (typically 14 days from the invoice date, unless otherwise agreed in writing).
• Late Payments: Overdue invoices may be subject to a late-payment fee and the suspension of ongoing work until the outstanding balance is settled.
• Payment Methods: We accept payment by bank transfer and other methods agreed in writing. Government, authority, and third-party fees are billed at cost and are payable in addition to our fees.

5. Confidentiality and Data Protection

We are committed to protecting your privacy and confidentiality. We will not disclose any confidential information you share with us during the course of our work, except as required by law or with your consent. All personal data is processed in accordance with applicable data-protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where it applies to you, the EU GDPR. See our Privacy Policy for full details.

6. Intellectual Property

• Ownership: All materials, reports, and work products produced during the engagement remain the property of Peak Group unless otherwise agreed in writing. Upon full payment for the services rendered, you receive the right to use the deliverables for their intended purpose.
• License: You are granted a non-exclusive, non-transferable licence to use the deliverables for your business purposes only. Third-party tools, fonts, libraries, and platform licences remain subject to their own terms.

7. Termination and Cancellation

• Termination by either party: Either party may terminate the engagement by giving at least 30 days’ written notice.
• Early termination: On early termination, you remain responsible for paying for all services rendered up to the termination date. No refund is issued for services already provided.
• Cancellation: If you wish to cancel a project or service, please notify us in writing as early as possible so we can wind the work down properly.

8. Limitation of Liability

To the maximum extent permitted by law, Peak Group will not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the services provided. Our total liability for any claim is limited to the total amount you paid for the specific services giving rise to the claim.

9. Dispute Resolution

• Mediation and arbitration: Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith mediation. If mediation is unsuccessful, the dispute shall be settled by arbitration seated in Dubai.
• Governing law: These Terms, and any dispute related to them, are governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai.

10. Amendments to These Terms

We reserve the right to update or modify these Terms at any time. Any changes are posted on this page and take effect immediately upon posting. Please review these Terms periodically so you stay aware of any updates.

11. Force Majeure

We will not be liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, pandemics, or government restrictions.

12. Indemnification

You agree to indemnify and hold Peak Group, its employees, and its agents harmless from any and all claims, damages, or expenses arising from your use of our services, including any violation of these Terms.

13. Contact Information